Frequently Asked Questions
Everything you need to know about your hair journey with Mayvenn.
What quality of hair does Mayvenn offer?
We offer 100% virgin human hair that is cuticle-aligned and free of harsh chemical treatments. Our bundles are designed to be long-lasting, tangle-free, and can be dyed or styled just like your natural hair.
How does the 'Buy Hair, Get a Free Install' program work?
When you purchase three or more bundles, a closure, or a frontal, Mayvenn matches you with a certified local stylist who will install your hair for free. We handle the payment to the stylist so you can focus on your new look.
What is your return policy?
We offer a 30-day Quality Guarantee. If you are not completely satisfied with your hair, you can return or exchange it within 30 days of purchase, even if it has been installed or dyed.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. We also offer expedited shipping options at checkout if you need your hair for a specific appointment.
Can I use heat tools on my Mayvenn hair?
Yes, because our hair is 100% human hair, you can use blow dryers, flat irons, and curling wands. We recommend using a heat protectant spray to maintain the longevity and shine of the extensions.
Do you offer flexible payment plans?
Yes, we partner with services like Affirm and Klarna to allow you to buy now and pay later through interest-free installments.